Was very bad experience, The humidity was coming from the AC to the room and it was too high.
There is a bad smell on the room and other corridor.
It was very bad experience that I had
แปล
คำตอบจากที่พัก: Dear Trip.com Member, Thank you for your feedback.We regret the inconvenience you experienced during your stay. To help us investigate and take appropriate corrective action, please provide more details about your booking, such as your reservation name. Your feedback is important to us, and we are committed to improving our service.We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Yours sincerely,Feryal HaddonCluster Hotel Manager
ผู้เข้าพัก
ห้องสตูดิโอ เตียงคิง
เข้าพักเมื่อ ม.ค. 2026
ครอบครัว
13 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 20 มี.ค. 2026
The hotel is nicely located on Yas Island, just a few steps from the Warner Bros World Abu Dhabi. There is also free shuttle to Yas Mall which is convenient. We have tried the pool as well, it was nice and clean. The room equipped with mini kitchen, with all the necessary cooking utensils inside the room which is a big plus.
แปล
คำตอบจากที่พัก: Dear Trip.com member,Thank you for your thoughtful feedback. We are delighted to know that you appreciated our convenient location on Yas Island, just steps away from Warner Bros. World™ Abu Dhabi, as well as the Yas Express, a complimentary shuttle service to Yas attractions.It is also pleasing to hear that you enjoyed the pool facilities and that our well-equipped rooms added to your comfort and enhanced your stay.We truly value your comments and look forward to welcoming you again in the near future.Yours sincerely,Feryal HaddonCluster Hotel Manager
ผู้เข้าพัก
อพาร์ตเมนต์หนึ่งห้องนอนเตียงคิงไซส์
เข้าพักเมื่อ ม.ค. 2026
เดินทางคนเดียว
3 รีวิว
9.5/10
สุดยอด
โพสต์เมื่อ 18 ก.พ. 2026
Location is great for anyone keen on the Yas Island theme parks - which worked out well for me. Otherwise, it might be a little far-off. It was not as easy as expected to hail a taxi on my own, hence thankful for the help from the hotel reception in this regard. Otherwise, there is a Yas Island shuttle bus stop just outside the hotel, though its schedule might not fit. Nothing to fault on service - all requests and questions were duly attended to, though somehow it just lacked that personal touch. All essential amenities are provided, and facilities are comprehensive. Will recommend the hotel for theme park enthusiasts, and/or those who would appreciate a bit more tranquility.
แปล
คำตอบจากที่พัก: Dear Trip.com Member,Thank you for sharing your feedback. We are glad you enjoyed our location near Yas Island theme parks and that our team was able to assist you during your stay. We are happy to hear you found our amenities and facilities well-equipped, and we appreciate your high recommendation.We hope to welcome you back for more memorable momentsYours sincerely,Feryal HaddonCluster Hotel Manager
ผู้เข้าพัก
ห้องสตูดิโอ เตียงคิง
เข้าพักเมื่อ ธ.ค. 2025
คู่รัก
2 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 7 ก.พ. 2026
Great hotel - very clean and the rooms are spacious. We should have stayed one more night!
แปล
คำตอบจากที่พัก: Dear Trip.com Member,Thank you for staying with us and sharing your wonderful feedback.It is such heartwarming to know that your stay with us was beyond expectations and thank you for your positive comment.We look forward to welcoming you again in the hotel soon.Yours sincerely,Feryal HaddonCluster Hotel Manager