8.5/10Very Good1084 Reviews
Ao Nang Krabi|10.99km from city center
I recently booked a Standard Room at GLOW Ao Nang, and my check-in time was scheduled for 3:00 PM. However, I arrived at the hotel around 9:00 AM. I understood that early check-in might not always be available, so I waited patiently in the lobby for several hours.
While I was waiting, I noticed that several other guests were being checked in earlier than the official time. Curious, I politely asked the front desk staff — a lady named Koyen — if early check-in was possible in my case. She informed me that early check-in was only available for guests with Deluxe Rooms. I was quite surprised to learn that check-in policy varies by room type, especially within the same hotel.
Additionally, I observed a clear difference in the level of hospitality. Other guests were warmly welcomed with greetings, welcome drinks, and even had their luggage carried to their rooms by hotel staff. Unfortunately, in my case, I didn’t receive any welcome greeting or assistance with my luggage. It felt quite different and honestly a bit disappointing.
As a guest, I believe all customers — regardless of room category — should be treated with the same level of courtesy and hospitality. This experience left me feeling that my presence was somewhat overlooked.
I hope this feedback helps the hotel improve the consistency of guest service across all room types.
Thank you.
