4.2/5ดี44 รีวิว
เกาะพะงัน|8.05km กม.จากตัวเมือง
Hotel itself is on a beautiful beach and the resort and rooms are very nice. However, the management and service was the worst I experienced on a 4 month trip to Thailand. Example #1: We negotiated a private van with the manager of the hotel for a fixed price. Then, the morning of the trip, we asked whether it would be an issue if two additional people joined us. The management did not respond. We then asked other questions, to which the management did respond. Then, when we went to get on the van later that day, the manager said the price would be approximately 30% more, and that we had to ”take it or leave it.” We obviously should have been notified of the significant increase in price earlier, as we could have arranged for alternate transportation. Ultimately, the management agreed to a price between what was originally quoted and the high price, but it took another 15-20 minutes of significant haggling and complaining, none of which should have happened. Example #2: Our friend staying at the hotel at the same time as us had negotiated a weekly rate. When she asked for a room cleaning, the management then said it would be another 200 THB per cleaning. Our friend agreed to that, and the staff came by and only swept the floor. She asked for the bed sheets to also be changed, and the management said it would be another 50 THB! Seriously, don't do business with these people! Also, note that check out is at 11 AM, not 12 PM. We asked for a late checkout after getting last-minute notice of this and were initially denied, but again after a lot of haggling were able to squeeze this out of them, even though the hotel was largely empty during covid and there was virtually no chance that our rooms were booked. After these incidents, we purposefully did not eat breakfast at the hotel the morning of our check out because none of us wanted to give another dollar to the owner of this hotel.