The hotel is conveniently located right outside of the old town, and the neighbourhood is peaceful, with the Stary Kleparz located near it. Rarely, the hotel provides a room for 3 person, which is perfect as i travel in a group of 3. The room is warm, the toilet is alright, and the 24/7 staffs are friendly. Overall it's a bargain!
Great Service and Comfortable Stay
I had a wonderful stay, The receptionists were incredibly friendly and accommodating, making me feel welcome from the moment I arrived. I really appreciated being able to check in early, which made my trip much more convenient.
The room was comfortable and well-maintained, though the view from my window wasn’t the best. Additionally, the location was a bit farther from the city than I had anticipated, but it was still manageable.
Overall, I was very happy with my stay and would definitely recommend this hotel, especially for its excellent customer service!
It was a perfect hotel to relax after our trip to Paris. We enjoyed comfortable bed and swimming pool with jacuzzi in it. Breakfast was also high quality. I can recommend this place
Wir haben auf Grund der guten Bewertungen gebucht, allerdings kann ich den Bewertungen nicht ganz zustimmen. Die Lage ist gut, man ist jetzt nicht direkt in der Stadt aber nach ein paar Minuten zu Fuß erreicht man die Altstadt. Das Zimmer war recht klein aber okay eingerichtet. Hätte anhand der Bilder ein wenig mehr erwartet. Leider haben wir bei der Anreise Haare aus unserem Bett gefunden. In der Dusche war schwarzer Schimmel und der Duschkopf tropfte ununterbrochen. Habe es angemerkt aber bis auf eine Entschuldigung von der Dame an der Rezeption habe ich weiter nichts mehr gehört. Fand ich sehr schade.
ผผู้เข้าพักI really enjoyed my stay at the hotel — it was very comfortable, and everything was great. The room was clean and cozy, and I felt very relaxed there.
Just a small suggestion: it would be nice to have some extra bathroom items like a shower cap, cotton swabs, and a штsmall toiletry set.
Also, I used the airport shuttle service, which was convenient. But I was a bit disappointed that the driver didn’t help me with my suitcase — I had to lift it myself into the car, even though it’s a paid service. My luggage wasn’t too big, and as a woman traveling alone, I would have appreciated some help. I think that kind of support is part of good service.
Thank you again for a nice stay!
GGine GuyThank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
SsallyThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
ผผู้เข้าพักWe had a wonderful stay at this property
We got upgraded to Junior Suite and really enjoyed the space
I was quite weary of Mercure after bad experience with them in Singapore, but this property has redeemed the brand !!!
ผผู้ใช้ไม่ระบุชื่อIt was a wonderful hotel. Cleanliness is very good.
Also furniture is so beautiful and European.
I wanna recommend this hotel to friends and wanna stay again.
MMillerMikeFantastic hotel! Staff was super friendly and helpful. The location is great on one of the main tram lines and close to the bus and train stations. Room and bathroom were the perfect size and the bed was big and comfortable. Really enjoyed the fresh water dispenser in the hall for refilling water bottles and having cups of tea after coming in from the cold. Room and lobby were very clean and the bar/food counter in the lobby was great!