I had an incredible stay at this hotel in Poland! The staff were warm, welcoming, and always ready to help with a smile. The rooms were spacious, clean, and beautifully decorated, with comfortable beds and modern amenities. I especially enjoyed the delicious breakfast buffet each morning—plenty of fresh and local options. The location was perfect for exploring the city, close to public transport and major attractions. The hotel also had a relaxing spa area, which was a lovely bonus after long days of sightseeing. I would definitely recommend this place and look forward to coming back soon!
Great customer service! Room was a decent size. Breakfast was good. I enjoyed the fact that we can order our eggs how we want vice getting scrambled from the buffet.easy to get Uber and taxi. We walked one night from the town square where the chriatmas market was and it took us about 30 minutes. Short drive to Schindler factory and jewsih walls. About 30 min drive to Salt mine.
Отель понравился, но находится далековато от центра и к отелю очень специфический заезд, если не знать как ехать, то придется идти к ресепшен метров 200. Так как навигатор ведет таксиста к шлагбауму, который относится к жилому дому и открыть его администрация отеля не может. Только опытные таксисты знают как ехать. Номера свежие, новые. Все чисто, комфортно, хорошая ванная комната. Есть шторы Блэк аут что очень важно если хочешь отдохнуть после тяжелой поездки. В отеле качественные завтраки. Девочки на ресепшен клиентоориентированные. Нам сделали ранний чек ин, так как мы приехали рано утром с поезда и были очень!!!! Уставшие, но нас пошли навстречу и заселили. За что я бесконечно благодарна. Отель однозначно рекомендую. Но до центра добираться не очень удобно. Автобусная остановка рядом.
Great hotel and very highly recommend. The staff were all very nice and helpful to our requests such as early check in of around 9am, and also helping us with luggage storage even after checking out. I would like to thank the staffs who were on duty from 3-5 April 2025, they were very kind and friendly. There location is superb as well as we are located near bus and tram intersection and the tram is just right outside our hotel. It is not noisy as long as u close your windows. There is free still/sparkling water and coffee dispenser. Room is clean and there is a fridge. Highly recommended
CCoyfriendI had a plane at 5am. I can’t express my gratitude for the service of this hotel, when I discovered that they had a shuttle bus every 30 min and a breakfast service even at 3am!! Thank you so much for your amazing hospitality!
SsallyThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
DDavidLocation was perfect , highly recommend. Rooms were spotless, lovely and modern. The shower I miss already . Staff were very friendly and nothing was a bother . Will definitely visit Poland again and 100% will stay at this hotel.
ผผู้เข้าพัก“Bracka 6 “ for me and for my 2 sons was a beautiful please . The old building with a high ceiling, modern furniture and amazing location in the middle of old Krakow were only for one night for us , but with unforgettable emotions. Special many thanks for a receptionist Mrs.Barbara . She helped to decide my problems with a booking and to buy tickets to out next trip . My recommend
ZZeca28PROS
*Lovely spacious rooms with nicely refurbished bathrooms.
*The breakfast area looks presentable with a fairly decent selection.
*Bottled water is provided daily, you just have to make sure you hang the sign to request to clean the room.
*Hotel is centrally located right by the square. It’s near grocery stores, restaurants, donut/pastry shops & souvenir shops.
CONS
*The carpets “looked” dirty & old, not very pleasing to look at but they’re not - just gives that impression!
*The main downside for me is the noise. Our room was facing the front which is where pedestrians walk through to the square. Earplugs were supplied by Hotel but they didn’t make a difference. There were loud revellers until 4:30am daily, then once that ends, the delivery trucks & refuse collectors pass through which were just as loud! Needless to say I didn’t get a full night sleep for 4 nights.
Overall, it’s a clean & very reasonably priced hotel. May I also add we are a group that booked 4 rooms. 2 rooms were in the quiet side but the other 2 were in the noisy part. Not all rooms are the same. However, if you can sleep through anything then this wouldn’t be as much of an issue as it was for me.
TTraveler DanGood hotel with an older charm. It’s next to the main train station in Krakow and a less than 5 minute walk into the centre of old town. The breakfast is nice, only issue is it is right next to a busy tram stop and they’re a bit loud if you want to leave the window open at night other than that enjoyed my stay.
MMillerMikeFantastic hotel! Staff was super friendly and helpful. The location is great on one of the main tram lines and close to the bus and train stations. Room and bathroom were the perfect size and the bed was big and comfortable. Really enjoyed the fresh water dispenser in the hall for refilling water bottles and having cups of tea after coming in from the cold. Room and lobby were very clean and the bar/food counter in the lobby was great!