ผผู้เข้าพักRoom upgraded on arrival. Some of the rest of the party didn’t fare as well with their stipulated wheelchair accessible room.
Excellent breakfast.
ผผู้ใช้ไม่ระบุชื่อGreat hotel, lovely clean rooms and nice spa area. Extended our initial booking by a further two nights and were able to stay in the same room.
ผผู้เข้าพักLovely hotel and delicious food. We loved the location and the pool area and facilities. Only issue we had was the heat. It was particularly mild for November and the staff weren’t able to adjust the temperature. We were given a dusty and broken fan to combat the heat but sadly no one came forward with an apology when we brought it to staff that we had to leave the window open wide all night to try combat the heat. I know it wasn’t the individuals fault but good customer service would apologise to the customer and none of the 4 staff we spoke to about it offered an apology and they seemed disgruntled about it too.
ผผู้เข้าพักInside the Stirling university which is a nice and quiet environment, but it requires travelling to the city centre. There is no restaurant which opens for dinner except that in the hotel.
The original room on ground floor given to us has a strong odour smell, which did not disappear after cleaning by housekeeping team. The reception initially refused to change the room. Only after we insisted then we were given another room on the first floor, but it wasted us almost 1.5 hour in waiting.
Otherwise, everything is very good including the excellent breakfast.
ผผู้เข้าพักStaff very friendly and helpful.
Room very cold - air conditioning system that clearly doesn’t work. Did read other reviews prior to arrival and should have taken note as this seems to be a common complaint.
Staff clearly aware as delivered an electric heater without question when asked for one.
Breakfast okay. Will not cook poached or fried eggs only scrambled.
ผผู้เข้าพักThis hotel is in a great location for exploring Stirling by foot, can't beat it! It's a basic hotel but has all you really need, with no frills. Staff were fast and helpful, parking on site. Bathroom could have been cleaner, shower pressure isn't great. But rooms were quiet, bed comfortable.
ผผู้เข้าพักI really loved my stay The Allan Park. Such a nice cozy homie place. Very spacious room that has everything you need, staff is really helpful and friendly, cozy lounge room with a fireplace. The only thing I would suggest adding is the hook on a bathroom door for a towel. Would love to stay here in future and highly recommend for anyone.