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The Peninsula Chittagong truly stands out for its warm hospitality and attention to detail. From the smooth check-in to the comfortable rooms, every part of my stay was enjoyable. The staff made me feel genuinely welcome, and the hotel maintained a peaceful, elegant atmosphere despite being in the heart of the city. The breakfast was fresh and varied, and the cleanliness throughout the property was impressive. A reliable choice for anyone looking for comfort, quality, and excellent service in Chattogram.

Summary of Experience 1.Check-In: The check-in desk was efficient and friendly. 2.Dining Experience: I stayed for 4 nights, enjoying 4 breakfasts, 2 buffet dinners, and 1 dinner at the Italian restaurant on the 20th floor. Unfortunately, the overall service did not meet the standards of a 5-star hotel. At breakfast, coffee was not served despite ordering, and during the buffet dinner, I was asked to settle my bill within the first hour due to a crowded restaurant. 3.Room Amenities: The mini-fridge in my room was non-functional, and I chose not to request a replacement. 4.Pest Issues: I encountered mosquitoes in my room. After informing the front desk, anti-mosquito spray was applied. 5.Billing Confusion: My most significant issue occurred during my first meal at the Italian restaurant. After signing the bill with my room number, I received a call asking for credit card payment. Initially, I thought this was standard procedure. I requested the waiter to verify my guest status with the front desk, explaining my stay was registered with my passport. However, five minutes later, the waiter knocked on my door with a payment machine, insisting I settle the bill. This was both embarrassing and confusing, as I had already verified my status. Despite my attempts to clarify, I felt pressured to pay after a long flight and a full day of meetings. When I contacted the front desk for clarity, I was told the issue was due to not providing a deposit, which I was never informed about at check-in. I emailed the hotel manager the following day but did not receive a response. 6. Check-out: I was incorrectly charged for mini-bar expenses, but the front desk ultimately waived the charges.

Amazing welcoming staff behaviour throughout the whole stay. Hotel exterior and amenities are up to the mark. There restaurant is full of delicious dishes to explore from.

During check-in, they took separate photos of both me and my wife, which made me feel quite uncomfortable. I have stayed at this hotel before, and this was never done. Even when traveling abroad, I have not encountered such a practice in other hotels. During our stay, we consumed some food and paid the bill at the time of check-out. Everything was settled properly, and we completed the check-out. However, about 30 minutes later, the hotel called and claimed that we had consumed two chocolates and had not paid for them. I clearly denied this, but despite my explanation, they repeatedly insisted. Eventually, I was compelled to pay for the chocolates via bKash.

Отличный отель , но надо брать номер подороже .

酒店免費早餐是麪包煎蛋和果汁，餐廳24小時營業，這點不錯。飲用水也給到。 蚊子很多，櫃子有黴味。 晾衣架不夠。