Verified traveler
13 ธันวาคม 2023
Overall the stay ended up being ok however when we checked into the room it had been sprayed with so much air freshener that myself and family couldn’t breath, it was even sprayed on the beds. I have asthma and it caused an attack, it also caused my son to get a headache and we could all taste it in our mouths. My husband is not usually sensitive to smells however even he was feeling sick due to the extreme amount used. At first they had no solution due to having already checked everyone else in. They simply said that they could refund us our money and we could find somewhere else to stay. When they could see I was visibly upset due to us having dinner for my Sons birthday in a few hours they offered to change the sheets and put a deodorising machine in the room. This did help greatly and am very grateful a solution was provided. I don’t often write reviews however I know that I am not the only one who does not respond well to high amounts of toxic synthetic fragrances and wanted to give my honest feedback so perhaps the hotel might be aware that not everyone is able to tolerate this.
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