The Islamabad Serena Hotel is commended for its spotless and comfortable rooms, complete with a range of amenities, although a few guests have raised issues regarding room service and the air conditioning. While the staff's attentiveness and professionalism frequently receive accolades, some travelers have encountered occasional lapses. The hotel's atmosphere is widely appreciated, offering a beautiful setting with live music and elegant decor. Its luxury pools and spa treatments add to the appeal, despite occasional service inconsistencies and concerns over value for the premium pricing
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